Subscription and Refund Policy

Before you pay

Checkout states the plan, monthly price, currency, taxes, included limits, any trial, renewal terms and cancellation method before payment. Stripe handles payments under its applicable terms and privacy policy at https://stripe.com/privacy. We provide an order confirmation. You are responsible for accurate billing information.

Renewal and cancellation

A subscription renews monthly only if disclosed and accepted. Cancel future renewal through War Guardian subscription settings or the Stripe billing portal available from the service. If those routes are unavailable, email [email protected] from your billing email with your order or account reference. Cancellation takes effect for the next renewal; access continues through the paid period. We confirm the final access date.

We provide legally required renewal reminders and cancellation opportunities. Price increases require appropriate notice and authorization and do not apply retroactively. A trial converts to a paid plan only with clear advance disclosure and valid authorization.

Refunds

If the service is not right for you, request a full refund of your first monthly subscription purchase within seven days of purchase. Include your order reference and a brief reason; no supporting evidence is required. This voluntary guarantee covers the first subscription purchase only, excluding renewals, upgrades and later purchases. After seven days, payments are non-refundable except as stated below or required by law.

We refund duplicate or erroneous charges and agreed credits. If we discontinue a prepaid service or a material unresolved failure requires termination, we refund unused prepaid fees where these terms or law require it. Cancelling renewal alone does not create a refund entitlement. Statutory withdrawal, refund and other consumer rights take priority, including any longer cancellation period.

Email refund requests to [email protected]. Approved refunds go to the original payment method without undue delay and within applicable legal deadlines; Stripe may take additional time to display the credit. No waiver of legal or privacy rights is required.

Consumer withdrawal and payment failures

Monthly billing or immediate access does not automatically remove applicable consumer cooling-off rights. Any required request to start service early and explanation of lawful deductions must be obtained separately.

If payment fails, we notify the billing contact and allow a reasonable opportunity to resolve it before ordinary suspension. We may act sooner for fraud or serious security risk. Ending War Guardian does not end a separate game server or AI provider agreement.